Effective Date: 19 August 2026
Welcome to Rama Zanzibar.
By using our website, requesting our services or making a booking with us, you agree to these Terms & Conditions.
1. About Our Services
Rama Zanzibar provides tourism and travel-related services, including:
- Zanzibar tours and excursions
- Safari trips from Zanzibar
- Airport and hotel transfers
- Boat trips
- Private tours
- Group tours
- Other travel experiences advertised on our website
Some services may be provided directly by Rama Zanzibar, while others may involve independent guides, drivers, hotels, boat operators, safari operators or other third-party suppliers.
2. Booking Confirmation
A booking is confirmed once:
- The requested service and date have been confirmed by Rama Zanzibar; and
- Any required deposit or payment has been received.
Where online payment is required, Rama Zanzibar may use Pesapal to process the payment.
A payment made through Pesapal does not by itself change the cancellation or refund terms applicable to the booking.
3. Prices
Prices displayed on our website may change from time to time.
Unless otherwise stated, the price quoted to you will specify what is included and excluded.
Additional costs may apply for services or requirements not included in the original quotation.
Prices may be displayed or charged in applicable currencies supported by our payment and booking arrangements.
4. Payments
Rama Zanzibar accepts online payments through Pesapal.
Depending on the payment option available, customers may be able to pay using supported bank cards, mobile-money services or other payment methods made available through Pesapal.
Pesapal may process payments in different currencies supported by its services.
Payment confirmation may be provided through our booking communication and/or the payment provider.
Where a payment is unsuccessful, pending or reversed, the booking may remain unconfirmed until the required payment has been successfully received and verified.
5. Payment Security
Online payments are processed through Pesapal’s payment infrastructure.
Customers should enter payment credentials only through the official payment interface presented during checkout.
Rama Zanzibar will not ask customers to send their card PIN, card security code or full card credentials through WhatsApp, email or ordinary text messages.
6. Customer Responsibilities
Customers are responsible for providing accurate information required for their booking.
Customers are also responsible for:
- Arriving at the agreed pick-up point on time
- Having valid travel documents
- Complying with applicable immigration requirements
- Following reasonable instructions from guides, drivers and operators
- Informing us of relevant dietary, mobility or other requirements in advance
- Taking reasonable care of personal belongings
Rama Zanzibar is not responsible for consequences resulting from inaccurate or incomplete information supplied by a customer.
7. Tour Changes
Travel conditions can change because of weather, sea conditions, operational circumstances, government requirements, road conditions, park regulations or other circumstances beyond our reasonable control.
Where reasonably possible, we will notify customers of significant changes and seek an appropriate alternative.
8. Third-Party Suppliers
Some travel services may be delivered by independent third-party suppliers.
These may include hotels, airlines, boat operators, safari operators, drivers, guides and other tourism providers.
We select service providers with reasonable care, but their services may be subject to their own terms and conditions.
9. Travel Documents
Customers are responsible for ensuring that they have all documents required for their journey, including passports, visas, permits, travel insurance and other required documents.
10. Personal Belongings
Customers remain responsible for their personal belongings during tours and transfers.
Rama Zanzibar should be informed immediately if an item is lost or left behind so that we can reasonably assist with recovery.
11. Safety
Customers must follow safety instructions provided by Rama Zanzibar, guides, drivers, boat operators and other service providers.
Certain activities involve inherent risks, including boat trips, swimming, snorkeling, wildlife viewing and safari activities.
Customers participate in activities responsibly and must follow applicable safety instructions.
12. Website Content
We make reasonable efforts to ensure that information published on our website is accurate and useful.
However, tour routes, prices, schedules, inclusions and availability may change.
We reserve the right to correct errors and update information when necessary.
13. Intellectual Property
Unless otherwise stated, content published on the Rama Zanzibar website, including text, photographs, graphics, logos and branding, belongs to or is licensed to Rama Zanzibar.
You may not reproduce, distribute or commercially use our content without permission.
14. Limitation of Liability
To the extent permitted by applicable law, Rama Zanzibar will not be responsible for losses arising from circumstances beyond our reasonable control, including severe weather, natural disasters, government restrictions, strikes, transport disruptions, accidents, illness or actions of independent third-party suppliers.
Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.
15. Complaints
If you experience a problem during your trip, please contact us as soon as reasonably possible.
We will make reasonable efforts to investigate and resolve legitimate complaints.
16. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version published on this page will apply to future bookings unless otherwise agreed.
17. Contact Us
Rama Zanzibar
Stone Town, Zanzibar, Tanzania
Email: info@ramazanzibar.com
Phone / WhatsApp: +255 773 315 736