Effective Date: 19 August 2026
At Rama Zanzibar, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us, request a quotation, make a booking, make a payment or use our travel services.
1. Who We Are
Rama Zanzibar is a Zanzibar-based travel company providing tours, excursions, safari experiences, airport and hotel transfers and other travel-related services.
Business Name: Rama Zanzibar
Website: https://www.ramazanzibar.com
Email: info@ramazanzibar.com
Phone / WhatsApp: +255 773 315 736
Address: Stone Town, Zanzibar, Tanzania
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Telephone or WhatsApp number
- Nationality
- Passport or identification details where required for a booking
- Hotel or accommodation details
- Travel dates
- Number of travellers
- Tour and activity preferences
- Booking and transaction references
- Special requests relating to your booking
- Information you provide when contacting us
- Website usage and technical information, including IP address, browser and device information
- Information contained in reviews, enquiries or other communications you send to us
We only seek to collect information that is reasonably necessary for providing our services, communicating with you, processing bookings and fulfilling our legal or contractual obligations.
3. Payments Through Pesapal
Rama Zanzibar uses Pesapal as an online payment service provider.
When you choose to pay for a booking online, you may be directed to, or interact with, a Pesapal payment interface to complete your transaction.
Pesapal provides payment services that may support payment methods including bank cards and mobile-money services, depending on the payment options available for the transaction.
Rama Zanzibar does not need to receive or store your full card number, card security code or card PIN for the purpose of processing your payment.
Payment information submitted through Pesapal is handled in accordance with Pesapal’s own security, privacy and payment-processing practices.
Pesapal states that card information used through its services is encrypted and cannot be viewed or used by Pesapal or another third party.
For more information about Pesapal and its payment services, please visit the official Pesapal Tanzania website.
4. How We Collect Information
We may collect information when you:
- Submit an enquiry through our website
- Request a tour quotation
- Make or enquire about a booking
- Contact us through WhatsApp, email or telephone
- Make a payment through Pesapal
- Submit a review or feedback
- Browse or interact with our website
We may also receive relevant information from hotels, travel partners, booking platforms or other service providers involved in arranging your trip.
5. How We Use Your Information
We may use your information to:
- Respond to enquiries
- Prepare quotations
- Process and manage bookings
- Arrange tours, transfers and other travel services
- Confirm and verify payments
- Send booking confirmations and payment confirmations
- Coordinate with hotels, guides, drivers and other suppliers
- Provide customer support
- Maintain financial and booking records
- Improve our services and website
- Prevent fraud and misuse
- Meet applicable legal and regulatory requirements
- Send marketing communications where permitted and where appropriate consent has been obtained
6. Payment Information and Transaction Records
When you make a payment through Pesapal, we may receive information necessary to identify and reconcile the transaction.
This may include:
- Customer name
- Payment amount
- Currency
- Payment status
- Transaction or confirmation reference
- Booking reference
- Payment method
- Date of payment
We do not intentionally collect or store your full payment-card credentials through our website.
7. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted third parties where necessary to provide the services you have requested.
These may include:
- Pesapal and payment service providers
- Hotels and accommodation providers
- Tour guides
- Drivers and transfer providers
- Safari operators
- Boat operators
- Airlines or transport providers where relevant
- Website, hosting and technology providers
- Professional advisers
- Government or regulatory authorities where legally required
We seek to share only information that is reasonably necessary for the relevant purpose.
8. Third-Party Payment Services
When you use Pesapal to make a payment, your interaction with the payment service may also be governed by Pesapal’s terms, privacy practices and security procedures.
Rama Zanzibar is responsible for the booking or travel service you purchase from us, while payment processing is facilitated by the payment service provider.
9. International Transfers
Some of our technology, communication, payment or service providers may process information outside Tanzania.
Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable data protection requirements.
10. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.
Payment transactions are processed through our payment service provider using its applicable security measures.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling bookings, maintaining business records, resolving disputes, processing refunds and complying with legal or regulatory requirements.
When information is no longer required, we may securely delete, anonymize or otherwise dispose of it.
12. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being used
- Lodge a complaint concerning the handling of your personal information
To exercise a privacy right, contact us using the details below.
13. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance your experience.
For more information, please see our Cookie Policy.
14. Third-Party Websites
Our website may contain links to hotels, booking platforms, payment providers, social media platforms and other third-party websites.
We are not responsible for the privacy practices of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing personal information.
15. Children’s Privacy
Our services are primarily intended for adults and families travelling with children under the supervision of their parents or guardians.
Where information relating to a child is required for a booking, we expect it to be provided by a parent, guardian or another person legally authorized to provide it.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.
The updated version will be published on this page with a revised effective date.
17. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Rama Zanzibar
Stone Town, Zanzibar, Tanzania
Email: info@ramazanzibar.com
Phone / WhatsApp: +255 773 315 736